Tropical Cyclone "Wipha" brought severe challenges to Hong Kong's air transport operations. As Hong Kong International Airport (HKIA) activated its Flight Rescheduling Control System（FRCS）, SATS HK's frontline teams immediately implemented emergency protocols, working in close coordination with HKIA to ensure operational continuity for our airline partners while prioritizing passenger safety above all else.

During extensive flight schedule adjustments, our passenger services team remained at their posts around the clock, providing stranded travelers with essential supplies including blankets, hot water, and strollers. To comfort anxious passengers, our colleagues maintained exceptional professionalism and patience, addressing each inquiry individually and efficiently processing rebooking and refund requests. As weather conditions improved, the team proactively communicated real-time flight updates through multiple channels to assist passengers in planning their onward journeys，ensuring smooth check-in procedures for onward travel.

Our Integrated Airport Center (IAC) team demonstrated outstanding commitment, working extended shifts to meet both HKIA's stringent scheduling requirements and our airline partners' operational needs. Notably, over 100 ramp operations staff voluntarily remained on duty during the hoisting of T10 typhoon signal, leveraging their expertise to ensure seamless handling of numerous inbound flights while maintaining our uncompromising service standards.

Safety has always been our top priority. Before the landfall of typhoon, we had already reinforced or relocated all Ground Support Equipment (GSE) to secure areas on the apron. Through enhanced safety training and on-site guidance, we ensured every ground crew member could operate safely during extreme weather conditions. These meticulous preparations underscore our stringent daily safety management practices and comprehensive training systems.

In the aftermath of the tropical cyclone, we were honored to receive numerous commendations and expressions of gratitude from passengers and airline partners alike. These acknowledgments not only validated our professional capabilities but served as the highest tribute to our team's collective spirit. To all colleagues who persevered through this challenging period: Your extraordinary efforts epitomize SATS HK's excellence, and for that, we express our deepest appreciation.