Responsibilities:

• Handle and support E-commerce (Online Shopping Platform) operation, warehouse operations and logistics
• Coordinate with the team to ensure efficient, accurate and timely order fulfillment and delivery to customers
• Platform uploading and related document works to ensure the product information is correctly display on platform 
• Monitor and update product availability, promotions and offer implementation
• Follow up customer inquiries, complaints and returns
• Handle any other ad-hoc projects and tasks assigned by management

Job Requirements:

• Associate Degree or above in eCommerce, Business Administration, Marketing or equivalent
• Proficiency in online shopping platforms / eShop platforms (e.g. Shopify)
• Fluent in Cantonese, English and Putonghua 
• Knowledge of MS Office, Excel, PowerPoint is needed
• Careful, efficient and responsible, able to work independently
• Willing to work shift duty on weekend & public holidays
• Immediate available is preferred

Benefits: We offer competitive remuneration and benefits package, including:

• Quarterly Incentive Bonus 
• Annual Discretionary Bonus 
• Medical & Dental Insurance (for Employee & Dependents) 
• Discount/ Free Flight Tickets (for Employee & Dependents) 
• 17 Public Holidays

Applications:
Interested personnel please send your cover letter and resume with present & expected salary and available date by Clicking "Apply Now".We are an equal opportunity employer.  Personal data collected will be used for recruitment purpose only.  Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 6 months.

• To manage all aspects of passenger services department training and development to ensure the higher standards in each area within a tight budget

Responsibilities

• To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
• To develop a robust training programme and assess all new staff following induction courses.
• Devise all PSD training courses and produce each in booklet format
• Deliver Customer Services Training Programme
• Attend as required, external / internal courses for development purposes
• Organize on the job training programme for new staff (mentor-shadow training programme)
• Continuously assess new and existing staff members for appraisal purposes
• Develop ad-hoc training as and when required
• Develop and deliver training for newly promoted staff
• Keep abreast with industry changes and challenges and deliver appropriate training
• Coach and develop all levels of PSD staff
• Maintain current training records
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Carry out any other duties as required and directed by the Company.

Requirements

• At least 6 years’ experience in passenger handling
• Knowledge of PC and airline DCS is preferred
• High understanding of passenger / ramp environment, procedures and processes
• Good time management and ability to priorities multiple tasks
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Act and respond to critical/emergency situations
• Strong anticipation and planning ability

• 5-day work week
• Public holidays
• Medical insurance and dental benefits
• Staff travel privilege
• Exciting working environment within Hong Kong International Airport

• To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
• To assist in developing a robust training programme and assess all new staff following induction courses.
• To assist in devising all RAMP training courses and produce each in booklet format
• Deliver Airline Product Knowledge Training, DCS training and airport familiarization tour
• Attend as required, external / internal courses for development purposes
• Assist in organizing on the job training programme for new staff (mentor-shadow training programme )
• Continuously assess new and existing staff members for appraisal purposes
• Assist with service audit for RAMP staff
• Assist in developing ad-hoc training as and when required
• Keep abreast with industry changes and challenges and deliver appropriate training
• Maintain current training records
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Carry out any other duties as required and directed by the Company.

• Higher Diploma / Associate Degree or above in Human Resources, Training & Development, or related disciplines
• Fresh graduates are also welcomed
• Proficient in MS Word and Excel and Chinese Word Processing
• Good in written and spoken English, Chinese & Putonghua
• Willing to learn, meticulous and well-organized

• Good time management and ability to priorities multiple tasks
• initiative, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Act and respond to critical/emergency situations

• Immediate available is highly preferable

• 17 Public Holidays
• Discount/Free Flight Tickets
• Medical & Dental Insurance (Employee & Dependent)
• Discretionary Bonus
• Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon