Duty Manager (Ramp Service, Flight Operations, Baggage Handling Services)

Manage a large workforce to meet the service levels and productivity
To operate within the approved budget
Identify and develop best practice within the Section
Together with other departments to ensure the prescribed levels of service standards are achieved and delivered
Together with the management team through monitoring of key customer service indicators to identify gaps, plan and resource effectively to fill them,
Together with the management team develop and implement all necessary operational and administrative policies and procedures to an approved SATS HK standard
Together with the management team responsible for compliance to the required standards for the safety and security of SATS HK Operations
Consolidate data and report to Airport Authority
Participate regular meeting on reviewing the baggage handling performance, airline and Airport Authority policy, procedures and requirement
Take lead of Ramp administration team to perform clerical works, including departmental payroll or any administration duties, to be completed within the set timeline
To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
Take reasonable care of the health and safety of self and of others.
Assist in ad hoc projects and companywide events as assigned by the management

Experience in all aspects ramp activities including ramp, mail, cargo, baggage and flight operations handling is preferred
Strong understanding of flight operations environment, procedures and processes
Excellent people management, interpersonal, leadership, and analytical skills
Good communication skills in both spoken and written English and Chinese, and good command of Putonghua would be an added advantage
Good knowledge of PC
Various airline industry related trainings
Valid Driving license #2 is preferred
Shift duties required