Job Purpose
- To manage all aspects of passenger services department training and development to ensure the higher standards in each area within a tight budget
Responsibilities
- To work closely with Training & Development Manager to manage all training & development aspects of passenger services department
- To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
- To develop a robust training programme and assess all new staff following induction courses.
- Devise all PSD training courses and produce each in booklet format
- Deliver customer services training programme
- Attend as required, external / internal courses for development purposes
- Organize on the job training programme for new staff (mentor-shadow training programme )
- Continuously assess new and existing staff members for appraisal purposes
- Assist with appraisals for PSD staff
- Develop ad-hoc training as and when required
- Develop and deliver training for newly promoted staff
- Assess staff suitability for promotion
- Keep abreast with industry changes and challenges and deliver appropriate training
- Coach and develop all levels of PSD staff
- Maintain current training record
- To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
- Take reasonable care of the health and safety of self and of others.
- Carry out any other duties as required and directed by the Company.
Requirements
- At least 6 years’ experience in passenger handling
- Knowledge of PC and airline DCS is preferred
- High understanding of passenger / ramp environment, procedures and processes
- Good time management and ability to priorities multiple tasks
- Initiative, customer-focused, independent and able to work under pressure
- Good teamwork, interpersonal and customer-relations skills
- Act and respond to critical/emergency situations
- Strong anticipation and planning ability
Benefits
- 5-day work week
- Public holidays
- Medical insurance and dental benefits
- Staff travel privilege
- Exciting working environment within Hong Kong International Airport
